Eye Contact - The light house beam

Eye contact plays a vital role in the face to face communication. Even your eye contact can trap you if you are trying to lie or to play fraud. Though eye contact is considered to be a tricky art to master it is very essential to bring out an effective communication. Eye contact is an effective tool to say the speaker that you are listening to the speaker. 

But eye contact is needed to be cared properly to develop proper rapport. Too much of eye contact may project you to be aggressive and too little of eye contact may project you as one who is disinterested in the entire conversation. So, it is important to master the art of eye contact.

Don’t break the eye contact:

One thing that you should never do is breaking the eye-contact. If you break the eye contact, you can find the person being disturbed. If the speaker is looking at you, then look at the speaker but don’t looking somewhere else and ignore the speaker. Automatically the pupils of the listener will dilate when an interest is aroused in the mind of the listener. Similarly, if you are interested in a person sexually then you will hold the eye contact for a little longer and start gazing at the person. Even you can know that someone is interested in you through the eye-contact. 

Light house beam:

In public speaking it is important to practice a light house beam eye-contact as not to neglect any one from taking part in the conversation. Especially if you are delivering a speech from a podium, your eye contact should oscillate like a light house beam. It should cover the entire audience in order to keep him active in the discussion.

Seven Pillar's of Business Phone Etiquette

Presenting yourself favorably over the phone is an important thing to win over the customers for your business. Etiquettes are the manners which are socially accepted. Phone Etiquettes are an important thing to concentrate. Since telephonic conversation lacks body language, it is quite difficult to infer the mood of the speaker and the receiver. So, one has to put more effort in the conversational etiquette over the business telephone conversation.

The first ‘P’ is Practice. Practicing a good telephone conversation is essential for being successful over the phone. Though millions of people make telephone calls every hour, there are differences in the way every call is made. There are instances when we do recollect a call which has made us frustrated or irritated. 

The second ‘P’ is Purpose. Though millions of calls have been made across the world, no calls have been made without a purpose. Especially business calls do carry a definite purpose.

The third ‘P’ is preparation. Without preparation nothing can be done perfect. Similarly a good phone call needs preparation.

 The fourth ‘P’ is Professionalism. There is a difference in the way one talks to his friends and to his boss. The level intimacy changes with every person. Business calls do expect the utmost level of professionalism in it.

 The fifth ‘P’ is particularizing. You have to be specific and concrete about the information. Don’t ever make a wild guess saying that the receiver would assume it or can grasp it easily.

The sixth ‘P’ is Pass on information that the receiver will find useful, appreciate and understand. Talking nonsense over business call will become irritating. Make yourself more relevant to the business.

The seventh ‘P’ is Privacy and security. Any telephonic conversation expects privacy and security. How would you feel if the vigilance department betrays you to your corrupt boss?

7 C's of Communication

As Rowan D. Williams has rightly said, “Bad human communication leaves us less room to grow”. It is true that without proper communication growth will be deferred. Miscommunication and misinterpretation has been the base for most misunderstanding. The seven C’s of communication is mainly designed to make sure that a proper understanding is constructed between the speaker and the receiver. 

Correctness:
If there is no mistake of spellings, grammar and punctuation, then it can be told that the message is correct. There are some ethical concerns which determine the correctness of the message. The information that is given should also be accurate and timely delivered. It is essential to feed facts, words and figures into the message if you want the message to reach effectively with utmost accuracy.

Completeness:

Completeness is including all necessary elements and facts into your message. It is necessary to include all information that the reader needs to know. There are five different “wh” questions asked to make sure that all the information is included. They are

1.       What

2.       Who

3.       Why

4.       When

5.       Where

Conciseness:

Being complete doesn’t mean that you have to add as many words as possible. Brevity is the soul of communicate. Put your idea as short as possible to reach the audience effectively.

Consideration:

Feeling empathetic about the receiver is the key for consideration. You have to put yourself in the shoes of the other person and take into consideration his needs and challenges

Courtesy:

Show your respect to the receiver. Courtesy makes the read feel respect and strengthens the personal relationship. Answer the mails promptly, apologizing for keeping the audience to wait for are some forms of expressing courtesy.

Creativeness:

Use various formats like graphics, ideal lists and Q/A formats for communicating with others. Innovate new ideas.

Clarity:

Clarity is basic rule of communication. You message should be crisp and clear. Use simple words and avoid jargons to achieve clarity.

Body language to lure your customer

Good body posture gives a comfortable environment for effective interaction between the speaker and the listener. There are certain ways for improving your body posture so that your client’s admire your service skills. 

The first thing that you need to do is to make sure that you smile. Smiling is the key which lets the customer know that you are paying attention to them. But smiling is not all that easy; you have smiled properly when you smile. If improperly done, it may look like a force or a disingenuous one. A good tip is to smile with your eyes as well as you mouth. Keep your eye brows raised, widen your lips and show off the pearly white teeth. 

An open hand:

The basic difference between a magician and a priest is that a magician doesn’t show his palm since he does so many tricks inside whereas a priest shows his palms since he is open to everyone. People do believe the one who exposes his palm while guiding others. So, be sure to use an open hand gesture. Instead if you are going to point your index finger or thumb the customer might get offended.

Keep eye –contact:

Eye contact is the best way to keep the customer with you. You can know the feelings and the intentions of the customer by looking at the eyes of the customer. At the same time, a good eye contact with the customer tells that the customer is the only person you are listening to. The most overlooked aspect and the most forgotten aspect of body language is eye contact. So, it is important to take it into a serious note.

Communication and Tackling barriers

Communication is the vital tool for relationship. From the ancient times man has known that he cannot live without communicating. So, there are various means he used to establish good communication. Can imagine yourself put behind the bars for a whole month with letting you speak with anyone. It is terrific, right? So, man needs to communicate with other. He wants to unload and upload lot of information for which communication is the vital tool.

Basics of Communication:

The basics of communication include the message which transferred between the sender and the receiver. In the scientific terms sender is referred to as encoder and the receiver is referred to as decoder. The message sent from the encoder reaches the decoder after passing through various channels. Channel is the medium through which the communication is carried. Have you ever thought why you can’t remember the whole lecture given by you professor? So, there is something that hinders the complete understanding of the message. Before reaching the decoder there are several barriers which are to be overcome by the message. These barriers prohibit the receiver from receiving the hundred percentage message. 

How to overcome barriers:

Firstly, you should concentrate on the seven C’s of communication in order to overcome the barriers. The seven C’s of communication are Clarity, completeness, consideration, courtesy, correctness, conciseness, and concreteness. If one follows these C’s of communication he can reach the audience more effectively.

The message should be clear with simple words that are easy to understand. Secondly, it should be complete. Incomplete message will make the reader to land in wild guess. Consideration and courtesy add to the well behavior of the sender and the receiver. The message should be crispy. Brevity is the soul of communication. It needs to correct, for incorrect message will annoy the receiver. Concreteness adds to trustworthiness on the sender.