Seven Pillar's of Business Phone Etiquette

Presenting yourself favorably over the phone is an important thing to win over the customers for your business. Etiquettes are the manners which are socially accepted. Phone Etiquettes are an important thing to concentrate. Since telephonic conversation lacks body language, it is quite difficult to infer the mood of the speaker and the receiver. So, one has to put more effort in the conversational etiquette over the business telephone conversation.

The first ‘P’ is Practice. Practicing a good telephone conversation is essential for being successful over the phone. Though millions of people make telephone calls every hour, there are differences in the way every call is made. There are instances when we do recollect a call which has made us frustrated or irritated. 

The second ‘P’ is Purpose. Though millions of calls have been made across the world, no calls have been made without a purpose. Especially business calls do carry a definite purpose.

The third ‘P’ is preparation. Without preparation nothing can be done perfect. Similarly a good phone call needs preparation.

 The fourth ‘P’ is Professionalism. There is a difference in the way one talks to his friends and to his boss. The level intimacy changes with every person. Business calls do expect the utmost level of professionalism in it.

 The fifth ‘P’ is particularizing. You have to be specific and concrete about the information. Don’t ever make a wild guess saying that the receiver would assume it or can grasp it easily.

The sixth ‘P’ is Pass on information that the receiver will find useful, appreciate and understand. Talking nonsense over business call will become irritating. Make yourself more relevant to the business.

The seventh ‘P’ is Privacy and security. Any telephonic conversation expects privacy and security. How would you feel if the vigilance department betrays you to your corrupt boss?